Privacy Policy

1. Who We Are

We are Schimer Soap, a UK-based business offering handmade soap and skincare products. This website is operated by us and hosted on the Wix.com platform.

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2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data – Name, username

• Contact Data – Email address, postal address, phone number

• Transaction Data – Order history, payment and delivery details

• Technical Data – IP address, device type, browser type, operating system

• Usage Data – Pages visited, time on site, interactions

• Marketing Preferences – Your preferences for receiving marketing from us

 

3. How We Collect Your Data

We collect personal data when you:

• Place an order on our site

• Sign up for our newsletter

• Use contact or enquiry forms

• Interact with cookies on the website

• Browse or use the website

 

4. How We Use Your Data

We use your data to:

• Process and fulfil your orders

• Communicate with you about your purchase

• Provide customer support

• Send you updates or marketing (with your consent)

• Improve our site and services

• Comply with legal obligations (e.g., tax or fraud prevention)

4a. Where Your Data Is Stored

Our website is hosted on Wix.com, a platform that may store your data in data centres located in Israel, the European Union, and the United States. Wix stores your data securely behind firewalls and complies with international data transfer laws, including the UK GDPR.

Note: The UK government recognises Israel as offering adequate protection for personal data. Where data is transferred outside the UK/EU, Wix uses approved mechanisms such as Standard Contractual Clauses (SCCs).

4b. Third-Party Processors (Including Wix)

Your data may be processed by the following services:

• Wix.com – for hosting, security, and e-commerce functionality

• Payment providers – such as Stripe, PayPal, or Wix Payments

• Shipping providers – e.g., Royal Mail, courier services

• Email and analytics tools – for site insights and communications

We only share data with trusted providers essential for running our business.

 

5. Legal Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contractual necessity – e.g., to process your orders

• Consent – e.g., for marketing emails (you can withdraw at any time)

• Legal obligation – e.g., tax and accounting compliance

• Legitimate interests – e.g., fraud prevention or improving our services

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential cookies – for login, checkout, and cart functionality

• Analytics cookies – to understand visitor behaviour (e.g., via Google Analytics or Wix Analytics)

• Functional cookies – to remember your preferences

You can manage cookies through your browser settings or decline non-essential cookies via the cookie banner.

For more, see Wix’s Cookie Policy.

 

7. How Long We Keep Your Data

We retain personal data only as long as necessary, including:

• Transaction and customer data – up to 6 years for legal/tax reasons

• Marketing data – until you unsubscribe or request deletion

• Analytics data – anonymised or aggregated after a period of time

 

8. Your Data Protection Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure ("right to be forgotten")

• Object to processing (in some cases)

• Withdraw consent at any time

• Complain to the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at: schimersoap@gmail.com

 

9. Children’s Privacy

Our website and products are not directed to individuals under 18. We do not knowingly collect data from children.

 

10. How We Protect Your Data

We use secure systems including:

• SSL encryption on our site

• Firewall and intrusion detection on Wix servers

• Restricted access to data

• Regular updates and audits of our digital infrastructure